We all know who is saying this to whom, and what is the only appropriate response—“How high?” We know this because it is part of the culture of work. Though intended to be humorous, it reflects some seriously flawed dynamics that make most people disengage at work, and a good number people actually hate their jobs. The culture in too many organizations reinforces that bosses are the thinkers and employees are merely the doers.

In today’s complex environments, we need more thinkers, and more doers. We need employees to offer their thoughts and ideas about what needs to be done, when, where and how to do it, and who is best suited for each piece. We need multiple perspectives from different levels in decision-making to maximize creativity and optimize results. We need managers and supervisors to be accountable for actual work, and for creating healthy and engaging work environments. Not surprisingly, when employees engage, productivity increases, and people actually enjoy their work!
Imagine a workplace where everyone’s ideas are welcomed and considered, where you don’t have to pretend the boss is right even when s/he is not, where the lowest level employees are given as much respect as the CEO. Such a work culture is possible!! It just takes a change in roles, expectations and culture.
For ideas on how to change your work culture, see my book, Management Culture at mgmtculture.com or on Amazon.
I left you an anonymous comment, but wanted you to know that I really appreciate this post. I studied Servant Leadership, which supports this thinking. I believe that our peers at HC do often tend to think this way, but we could create intentional conversations around this topic.
Thanks, Denise.
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I couldn’t agree more. Whenever possible the input should be sought and the decisions should be made close to the front lines where individuals have the most experience delivering the service. In the world of servant leadership it is management’s responsibility to clear the way for those serving the client.